our solutions

managed it services

What is Managed IT Services?

Managed IT Services is when you outsource your business’s Information Technology (IT) to a trusted technology company which in turn provides your organization with maintenance and support while proactively and strategically managing your IT infrastructure – all at a fixed price.

Solutions

What does Managed Services cover?

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    Applications

    DMS Group supports cloud as well as on-premise deployments, ensuring applications are always optimized for the best possible user experience.

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    Infrastructure

    DMS Group ensures your IT infrastructure is always optimized to support the stable and highly available services that organisations demand.

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    Network

    Technology services are network dependent, which is why DMS Group network management and monitoring services have become critical to IT.

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    Endpoint management

    Client and server endpoints are managed as one estate, ensuring security and stability while maximising uptime and employee productivity.

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    Managed services plus

    DMS Group implements advanced management tools to clients who want to take their IT Service Management to a higher level.

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    Service desk

    DMS Group’s 24/7 support is about maximizing service efficiency, resolving problems and driving continuous service improvement.

Benefits

Our services provide a unique range of benefits

  • Control IT Costs

    You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.

  • Trusted IT Advisor

    Through regular account management meetings your Managed IT service company will be able to oversee your overall IT Technology roadmap and become your trusted advisor.

  • Economy of scale

    As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

  • Small initial investment

    Managed IT services help you offset the initial investment of technology costs. Rather than spending thousands of dollars on hardware and software upfront.

Schedule a discovery call. Let’s get started

DMS is great, they are always accommodating our diverse needs and we feel like they are a part of our company rather than an external supplier.
Cathy McGuinty, Vice President [DA Townley]
Pricing and Plan

Predictable monthly operational cost. No costly surprises

careBasic

Designed for businesses with basic IT requirements
$$ /month
Pricing includes coverage for users
  • All careBasic services include:
  • 24/7 system monitoring
  • Security management
  • Patch management
  • Remote support

carePlus

Designed for businesses looking to eliminate costly break/fix IT services
$$$ /month
Pricing includes coverage for users
  • All carePlus services include:
  • Preventive maintenance
  • Asset management
  • Secure cloud backup
  • Server/Network support

carePro

A fully comprehensive plan for any business size or needs.
$$$$ /month
Pricing includes coverage for users
  • All carePro services include(careBasic + carePlus):
  • Reporting
  • Vendor management
  • Strategic Sourcing
  • Virtual CIO (vCIO)